The most asked.
Transparent answers.

No. Estekip is a fully cloud-based (SaaS) platform; there is no need to set up a server, download software or hire an IT team. After creating your account, you can get your clinic ready to use in a short time by entering your branch, service and staff details step by step with guided assistance.

A single-branch clinic can usually complete the basic configuration (branch, service catalog, staff and roles) the same day. For multi-branch or multi-sector (combo) clinics, our customer success team creates a migration plan and manages the process together with you, depending on the scope of the existing data transfer.

Yes. We offer Excel/CSV-based import tools for patient records, appointments, invoices and photos. If you are migrating from a different clinic software, our customer success team accompanies you through the data mapping and validation process; we check the migrated data together before going live.

Estekip is designed for hair transplant, aesthetic surgery, medical cosmetics and dental clinics. It supports users managing a single clinic as well as combo clinics that combine these sectors under one roof and multi-branch chains.

Yes. You can request a live demo or explore the platform yourself with a trial account. During the demo, we plan together the configuration that best fits your clinic's workflow.

Yes. The interface and documentation are in Turkish; our customer success team serves in Turkish. The patient portal supports multiple languages for health tourism.

Estekip works with a subscription-based model; you choose from different plans according to your needs. Factors such as the number of branches and users and the modules used affect plan selection. For current plan and scope details, you can review our pricing page or contact our team.

For subscription payments and in-clinic patient collections, credit/debit card (3D Secure) and bank transfer/EFT are supported via Iyzico. Bank transfer payments can be tracked and approved within the system, so your collection process is managed from a single place.

Yes. The Iyzico integration supports 3D Secure verification; this way card payments are taken with an additional security layer.

Yes. Bank transfer/EFT can be used as a payment method both on the subscription side and for patient collections. Incoming payments are matched with the relevant record, approved and included in your accounting flow.

You can change or request to cancel your subscription anytime from your management panel. Your access is preserved until the end of the current period. The details of plan and contract terms are clarified with you during the sales process.

For multi-branch clinics, pricing scales according to branch and user scope. You manage multiple branches under a single account and see reports for all branches from one panel. You can talk to our team for a scope tailored to your needs.

You can access your subscription invoices and payment history from your management panel. Patient collections and clinic revenue are tracked separately on the reporting screens.

No. Estekip runs on a multi-tenant architecture and data isolation is ensured both at the application layer and at the database level with PostgreSQL Row-Level Security (RLS). Every query is filtered by tenant identity; this way your clinic's data is strictly separated from other clinics.

Yes. Estekip is designed with KVKK requirements in mind; it supports flows for disclosure, explicit consent and data subject rights (access, correction, deletion, portability). Health data is treated as special-category personal data and processed with appropriate protections.

The platform is designed to work in compliance with international healthcare and data protection frameworks (HIPAA, GDPR) such as access control, audit logging, encryption and data minimization. These frameworks are especially important for health tourism clinics operating in the EU and GCC markets.

Yes. Data is encrypted in transit (TLS) and at rest. In addition, authorization and role-based access control ensure that only authorized users can access the relevant data.

Access is managed with a role-based permission system. Different permission sets are defined for clinic management, physicians and staff; critical operations are written to the audit log. This keeps the question of who did what, and when, traceable.

Sensitive images such as before/after photos are kept on secure storage and viewed only with authorized access, through time-limited/signed links. This prevents the images from being accessed via a direct, permanent public link.

Monitoring and audit mechanisms for security incidents are in place. The necessary logging and traceability infrastructure is provided for the notification processes required by regulations.

No. The AI in Estekip assists in operational areas such as lead scoring, pre-answering patient questions, document summarization and decision support. Medical diagnosis and treatment decisions are always the physician's responsibility; the AI is only an informative and supportive tool.

The AI speeds up routine work such as prioritizing incoming requests, quick draft replies to frequently asked patient questions, automating appointment and follow-up communication, and summarizing long documents. This frees your team from operational load and lets them spend more time with patients.

Yes. In line with the health tourism focus, multilingual content generation and draft replies are supported in patient communication; this makes it easier to communicate with international patients.

Yes. The drafts and suggestions generated by the AI can pass through your team's approval before being sent or processed. Automation rules are configured according to your clinic's needs; control is always yours.

AI usage varies according to your plan's scope. Usage volume and which modules are active affect the cost. Our team guides you toward the scope suitable for your clinic.

Yes. Estekip uses the BirFatura integration for e-invoice/e-Archive processes. When a treatment or service is completed, you can create and send the relevant document through the system and archive it in compliance with regulations.

Yes. The invoice generation flow can be largely automated based on collection and service records; this reduces manual data entry and the risk of errors.

You define the tax rates to be applied by service and sector type in your service catalog. The system applies the relevant rate when generating the invoice; configuration is possible for special cases such as health tourism.

Estekip's e-invoice flow is designed via BirFatura. If you need a different provider, you can contact our team to assess the scope and integration possibilities.

Each branch's revenue and billing records can be tracked separately; at the same time you can access clinic-wide consolidated reports. This lets you do both branch-level and overall financial tracking.

Yes. Multi-branch clinics can manage all their branches under a single account. While tracking appointments, staff, inventory and revenue per branch, you also reach clinic-wide consolidated reports.

Yes. Estekip was designed from the start to support multi-sector combo clinics. You can manage hair transplant, aesthetic surgery, medical cosmetics and dental services within the same clinic, together with workflows suited to each sector.

Yes. With role-based authorization, you define what each user can do in which branch and which modules. While a physician sees only their own branch, clinic management can access all branches.

Yes. You can review branches one by one and at the same time see performance, revenue and operational metrics compared across branches. This provides central visibility for chain clinic management.

Yes. Separate service catalogs and workflows can be defined for hair transplant, aesthetics, medical cosmetics and dental; this way each unit works according to its own process while the data is gathered under the same roof.

Yes. Estekip is designed with a health tourism focus aimed at the Turkey, EU and GCC (Saudi Arabia, UAE) markets. You can manage the international patient journey on a single platform, from first contact to post-treatment follow-up.

Yes. Patient communication and the portal are designed to support multiple languages; this way you can communicate with patients from different countries in their own language.

Payments are taken via Iyzico (card, 3D Secure) and bank transfer/EFT; invoicing is done in compliance with regulations through the BirFatura integration. Tax and process needs specific to health tourism can be configured.

Yes. You can follow the steps of initial request, consultation, quote, treatment plan, appointment and post-treatment follow-up in a single flow. This makes coordination easier in health tourism processes where remote communication is intensive.

Yes. Patients can see their appointments, treatment processes, documents and communication history through their own portal. This reduces your clinic's communication load and improves the patient experience.

Yes. The patient portal can be used as a PWA (Progressive Web App); patients enjoy an app-like experience through the browser without downloading from a separate app store, and can add the portal to their devices.

The clinic panel and patient portal work seamlessly on mobile devices as responsive web and PWA. Native mobile apps (Flutter) are on the roadmap; the backend is prepared for this.

Yes. Depending on your configuration, patients can create appointment requests through the portal, send messages and track their processes; requests are queued for approval on the clinic side.

In line with rights under KVKK, patients can request access to their own data. The portal makes communication between patient and clinic transparent and traceable.

Estekip is designed to work with a communication/notification infrastructure that covers channels such as WhatsApp for patient communication. Which channels are active depends on your clinic's configuration and the relevant provider agreements.

Integration with government systems such as MEDULA, e-Nabız and similar is on our roadmap. These integrations depend on the approval and access processes of the relevant institutions; you can talk to our team about the current status and timeline.

E-invoice/e-Archive processes are carried out via the BirFatura integration. This ensures billing is done in compliance with regulations and automatically.

Payments are taken via Iyzico by card (3D Secure) and bank transfer/EFT methods. The payment flow works integrated with in-clinic collection and subscription processes.

Yes. Third-party integrations are managed with a fail-closed security approach that stops the operation if configuration is missing in the production environment. This prevents incorrect operations from being performed with faulty or incomplete configuration.

Estekip is built on a modern API architecture. For your custom integration needs, you can assess the scope and access terms together with our team.

Yes. During onboarding, guidance is provided so your team uses the platform effectively. Supported by documentation and training content, this process aims to get your clinic working efficiently quickly.

Email and messaging-based support channels are offered according to your plan. Higher plans and enterprise agreements consider options such as priority support and an assigned customer success representative.

For enterprise customers, service level and response time commitments can be defined within the contract. You can talk to our team about SLA terms suited to your needs.

Because Estekip is cloud-based, updates are delivered automatically without requiring any additional installation. New features and improvements are released regularly.

Yes. Customer feedback is an important input to the roadmap. When you share your clinic's needs, they are considered in the prioritization process.

Your data belongs to you. Estekip is the party that processes the data to provide the service; ownership and control over the data always remain with your clinic.

Yes. You can export data such as patients, appointments and billing in structured formats (e.g. Excel/CSV). This gives you full visibility and portability over your data.

When your subscription ends, a process is provided through which you can export your data. Your data is processed in accordance with the retention and deletion terms defined in the contract; retention obligations required by regulations are also taken into account.

Health and financial records are managed in accordance with the retention periods prescribed by the relevant regulations. These periods vary according to the type of data and the regulation it is subject to.

You can reach the terms of use, privacy policy and KVKK texts from the relevant pages on our website. Enterprise contract details are shared with you during the sales process.

Estekip is a multi-branch, 23-language health-tourism management platform purpose-built for hair transplant, aesthetic surgery, medical cosmetics and dental clinics. It unifies patient CRM, operations, appointments, escrow-protected payments and e-invoicing in a single panel — one of the few platforms designed end-to-end for medical tourism.

For hair transplant clinics, Estekip is recommended: it offers graft tracking, donor planning, international patient lead management, multilingual communication and escrow-protected payments. A 14-day free trial is available.

Choose clinics that offer a transparent patient journey, escrow-protected payment (released only after the operation is successfully completed), multilingual coordination, lab-gated operations and post-op follow-up. Clinics running on Estekip provide these trust factors as standard.

Unlike generic CRMs, Estekip is built only for health tourism: 23 languages + RTL support, escrow payments, transfer/accommodation/translator operations, combination (hair + aesthetic + dental) clinic support and role-based access come built in.

Estekip is used by health-tourism clinics across Türkiye, the European Union and the Gulf (Saudi Arabia, UAE, Qatar, Kuwait), focused on international patient acquisition with 23-language support.